The BASS Support Service Group is responsible for providing and managing a broad range of support services
designed to help our customers manage, maintain and expand their systems...
EMERGENCY 24 HOUR SERVICE @ 586.731.0793
is answered 24 hours a day, 365 days a year
we provide around the clock emergency service to ensure that help for your system problem
is a simple phone call away.
24 HOUR REMOTE MONITORING
BASS can provide 24 hour remote monitoring of your control system. Should your system have a problem, the alarm that is generated is reported to our service technicians via email, tweet or text
24 hours a day.
All service technicians have laptop computers which allow them to log into your system to determine if the problem can be resolved quickly online or if a visit to the facility is required.
TECHNICAL PHONE SUPPORT
SOS- SYSTEMS OPERATION SUPPORT
In order to provide for our customer needs for technical phone support, we retain a knowledgeable system technician in our office during normal business hours (8:00 AM to 5:00 PM Monday - Friday) and available to customers who
call in for technical support. Calls for technical support after hours are handled on an emergency basis by on-call service technicians.
We provide service and repair for all major brands and types of control systems. We have a highly motivated and skilled technical staff with which to perform timely service for our customers which is truly one of the strengths of our organization.
We carry a full inventory of replacement and repair parts and it is a rare occasion when the required service part is not in stock in one of our trucks, our Sterling Heights parts center or available at a local supplier.
Using its years of experience and knowledge gained in achieving the correct operation of building control and mechanical systems in a wide variety of applications, BASS will research, identify and analyze your specific problems and application requirements and recommend the most appropriate and cost effective solutions to resolve them.
MAINTENANCE & SUPPORT PLANS
We can provide a BASSurance Maintenance and System Support plan that is custom tailored to meet your specific system service, maintenance and support requirements. Each BASSurance plan is unique and can provide the means to augment your own in-house system support capabilities on up to providing full-service system support capabilities.
10 Reasons Why You Need a BASSurance Maintenance & Support Plan