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The BASS Support Service Group is responsible for providing and managing a broad range of support services

designed to help our customers manage, maintain and expand their systems...


EMERGENCY 24 HOUR SERVICE @ 586.731.0793

is answered 24 hours a day, 365 days a year

we provide around the clock emergency service to ensure that help for your system problem

is a simple phone call away.




BASS can provide 24 hour remote monitoring of your control system. Should your system have a problem, the alarm that is generated is reported to  our service technicians via email, tweet or text 

24 hours a day.


All service technicians have laptop computers which allow them to log into your system to determine if the problem can be resolved quickly online or if a visit to the facility is required.




In order to provide for our customer needs for technical phone support, we retain a knowledgeable system technician in our office during normal business hours (8:00 AM to 5:00 PM Monday - Friday) and available to customers who

call in for technical support. Calls for technical support after hours are handled on an emergency basis by on-call service technicians.



We provide service and repair for all major brands and types of control systems. We have a highly motivated and skilled technical staff with which to perform timely service for our customers which is truly one of the strengths of our organization.


We carry a full inventory of replacement and repair parts and it is a rare occasion when the required service part is not in stock in one of our trucks, our Sterling Heights parts center or available at a local supplier.




Using its years of experience and knowledge gained in achieving the correct operation of building control and mechanical systems in a wide variety of applications, BASS will research, identify and analyze your specific problems and application requirements and recommend the most appropriate and cost effective solutions to resolve them.



We can provide a BASSurance Maintenance and System Support plan that is custom tailored to meet your specific system service, maintenance and support requirements. Each BASSurance plan is unique and can provide the means to augment your own in-house system support capabilities on up to providing full-service system support capabilities.

10 Reasons Why You Need a BASSurance Maintenance & Support Plan



  1. A thorough periodic checkout of your control system which includes calibration of all controllers, sensors and actuators ensures optimum indoor comfort conditions can be maintained during occupied periods.

  2. Periodic preventative maintenance will extend equipment life thus protecting your investment and minimize downtime associated with failures of the control system.

  3. Our experienced technicians can spot potential problems while performing maintenance and resolve them before they become a problem.

  4. The calibration and tuning procedures during preventative maintenance ensure the system can continue to provide the most accurate and energy efficient control possible.

  5. A current software backup of all databases and programming is performed which significantly reduces the downtime in the event a controller needs to be replaced in an emergency.

  6. You can establish and adhere to a more accurate facility operations budget.

  7. With remote monitoring capability, we are able to provide a 24 hour response to critical alarms.

  8. The technical phone support built into our preventative maintenance plan assures that help is only a phone call away.

  9. Your people may not have the time or skills necessary to perform effective preventative maintenance and having your control system covered by a BASSurance plan means that you have one less thing to worry about.

  10. BASSurance plan holders enjoy special discounts only available to plan holders.


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